Refund Policy | Pro Print Gear

30-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee from the date of delivery.

Eligibility

To be eligible for a return, your item must be:

Within 30 days of delivery
In unused or original condition
In the original packaging (where applicable)

How to Request a Return

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide you with return instructions and a returns address.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to the original payment method used at checkout.

Exchanges

If you need to exchange an item for a different size, colour, or product, please contact us. We'll arrange the exchange and cover any additional shipping costs if the exchange is due to a fault on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

Custom or personalised products cannot be returned unless they are defective or significantly different from what was ordered. Gift cards are also non-refundable.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, first check with your bank or credit card company — it may take some additional processing time. If you still haven't received your refund, please contact us at [email protected].